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Happy Kat Candles

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FAQ | HK Craft House |Candle Making Classes

✨ Frequently Asked Questions (FAQ’s)

What is HK Craft House?

HK Craft House is a hands-on creative experience + gift shop where you can shop luxury candles, self-care products, and create your own custom candles in-store or at private events.


Where are you located?

HK Craft House @ Southern Lion

11033 Carolina Place Pkwy

Pineville, NC 28134


Do you accept walk-ins?

Yes! Walk-ins are welcome during business hours for our Candle Bar experience and retail shopping.


Do you offer gift cards?

Yes! Digital and in-store gift cards are available and make the perfect gift for any occasion.


What makes your candles special?

Our candles are hand-poured using premium wax blends, high-quality fragrance oils, and designed for a clean, long-lasting burn. Each scent is curated to elevate mood, self-care, and ambiance.


🕯️ CANDLE BAR EXPERIENCE (IN-STORE)

What is the Candle Bar?

A fun, guided experience where you create your own custom candle by choosing your vessel, fragrance, and personal touches.


Do I need a reservation?

Walk-ins are welcome, but reservations are recommended  to ensure availability.


How long does it take?

The full experience takes about 45–60 minutes to create, plus cooling time (1–2 hours).

✨ Guests can sip, shop, and socialize while candles set!


Can I take my candle home the same day?

Yes! Most candles are ready the same day. If you’re short on time, we can arrange pickup.


Do you allow food or drinks?

Yes! We are BYOB-friendly (wine & light snacks welcome for groups/parties).


Is this kid-friendly?

Yes! We offer kid-friendly options and experiences.

👉 Adult supervision is recommended for younger children.


🎉 PARTIES & PRIVATE EVENTS

What types of events do you host?

We host:

  • Birthday Parties
  • Girls’ Night Out
  • Bridal Showers
  • Corporate Team Building
  • Mommy & Me Experiences
  • Church & Youth Groups
  • Resident & Community Events

How many guests can you accommodate?

We can host small to large-size groups. Contact us for larger group accommodations or off-site events.


Do I need to book in advance?

Yes—private parties require advance booking to secure your date and customize your experience.


What’s included in a party package?

Packages typically include:

  • Guided candle making experience
  • Materials + supplies
  • Reserved seating/space
  • Optional add-ons (sugar scrubs, painting, etc.)

Can I customize my party?

Absolutely! We offer customizable experiences with add-ons like:

  • Sugar scrub making
  • Room sprays
  • Body oils
  • Painting & more

Do you require a deposit?

Yes, full payment is required to secure your booking. 


What is your cancellation policy?

Payments are non-refundable but may be transferred to a new date with proper notice.


🛍️ RETAIL & PRODUCTS

Do you sell more than candles?

Yes! We carry a curated selection of:

  • Room sprays
  • Body oils & butters
  • Gift sets
  • Greeting Cards
  • Handmade self-care products
  • DIY Paint kits
  • Handmade waistbeads
  • Desk signs 
  • Snacks, Sauces and Sweet Treats
  • Seasonal & Specialty items

Are your products handmade?

Yes—many of our products are handcrafted in-house or sourced from quality local small businesses.


Do you offer custom candles or bulk orders?

Yes! We offer:

  • Custom labels
  • Event favors
  • Corporate gifting
  • Wholesale options

How long do your candles burn?

Burn time varies by size, but most candles burn between 40–80+ hours with proper care.


Do you offer shipping?

Yes! We ship nationwide. Local pickup may also be available.


🧪 CANDLE MAKING SUPPLIES

Do you sell candle making supplies?

Yes! We offer a variety of supplies including:

  • Wax (All-Natural Soy & Coconut-Soy blends)
  • Fragrance oils
  • Wicks
  • Jars & vessels
  • DIY kits 
  • Liquid candle dyes
  • And more

Do you offer beginner kits?

Yes! Our kits are perfect for beginners and include everything needed to get started.


Do you offer classes for beginners?

Yes! Our in-store experiences are beginner-friendly and guided step-by-step.


📦 ORDERS, RETURNS & POLICIES

What is your return policy?

We accept returns or exchanges within 14 days for defective items only. Please contact us at contact@hkcrafthouse.com for assistance.


What if my candle arrives damaged?

Please email us within 48 hours with photos and your order number—we’ll make it right!


How can I contact you?

📧 contact@hkcrafthouse.com

📞 (704) 490-3638


✨ Why customers love HK Craft House 💖

✔ Hands-on, fun experiences

✔ Luxe, high-quality candles

✔ Perfect for self-care & gifting

✔ Memorable events & celebrations

✔ Warm, welcoming atmosphere


Ready to create, celebrate, or shop?

👉 Book a Candle Experience

👉 Plan Your Party

👉 Shop Our Collection

🌐 www.hkcrafthouse.com

Custom Orders/Private Labels

Want to create a unique candle for your special occasion? We offer custom orders for weddings, parties, and corporate events. Contact us to learn more.

Contact Us

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HK Craft House @ Southern Lion

11033 Carolina Place Pkwy, Pineville NC 28134

(704)490-3638

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