What is HK Craft House?
HK Craft House is a hands-on creative experience + gift shop where you can shop luxury candles, self-care products, and create your own custom candles in-store or at private events.
Where are you located?
HK Craft House @ Southern Lion
11033 Carolina Place Pkwy
Pineville, NC 28134
Do you accept walk-ins?
Yes! Walk-ins are welcome during business hours for our Candle Bar experience and retail shopping.
Do you offer gift cards?
Yes! Digital and in-store gift cards are available and make the perfect gift for any occasion.
What makes your candles special?
Our candles are hand-poured using premium wax blends, high-quality fragrance oils, and designed for a clean, long-lasting burn. Each scent is curated to elevate mood, self-care, and ambiance.
🕯️ CANDLE BAR EXPERIENCE (IN-STORE)
What is the Candle Bar?
A fun, guided experience where you create your own custom candle by choosing your vessel, fragrance, and personal touches.
Do I need a reservation?
Walk-ins are welcome, but reservations are recommended to ensure availability.
How long does it take?
The full experience takes about 45–60 minutes to create, plus cooling time (1–2 hours).
✨ Guests can sip, shop, and socialize while candles set!
Can I take my candle home the same day?
Yes! Most candles are ready the same day. If you’re short on time, we can arrange pickup.
Do you allow food or drinks?
Yes! We are BYOB-friendly (wine & light snacks welcome for groups/parties).
Is this kid-friendly?
Yes! We offer kid-friendly options and experiences.
👉 Adult supervision is recommended for younger children.
🎉 PARTIES & PRIVATE EVENTS
What types of events do you host?
We host:
How many guests can you accommodate?
We can host small to large-size groups. Contact us for larger group accommodations or off-site events.
Do I need to book in advance?
Yes—private parties require advance booking to secure your date and customize your experience.
What’s included in a party package?
Packages typically include:
Can I customize my party?
Absolutely! We offer customizable experiences with add-ons like:
Do you require a deposit?
Yes, full payment is required to secure your booking.
What is your cancellation policy?
Payments are non-refundable but may be transferred to a new date with proper notice.
🛍️ RETAIL & PRODUCTS
Do you sell more than candles?
Yes! We carry a curated selection of:
Are your products handmade?
Yes—many of our products are handcrafted in-house or sourced from quality local small businesses.
Do you offer custom candles or bulk orders?
Yes! We offer:
How long do your candles burn?
Burn time varies by size, but most candles burn between 40–80+ hours with proper care.
Do you offer shipping?
Yes! We ship nationwide. Local pickup may also be available.
🧪 CANDLE MAKING SUPPLIES
Do you sell candle making supplies?
Yes! We offer a variety of supplies including:
Do you offer beginner kits?
Yes! Our kits are perfect for beginners and include everything needed to get started.
Do you offer classes for beginners?
Yes! Our in-store experiences are beginner-friendly and guided step-by-step.
📦 ORDERS, RETURNS & POLICIES
What is your return policy?
We accept returns or exchanges within 14 days for defective items only. Please contact us at contact@hkcrafthouse.com for assistance.
What if my candle arrives damaged?
Please email us within 48 hours with photos and your order number—we’ll make it right!
How can I contact you?
📞 (704) 490-3638
✨ Why customers love HK Craft House 💖
✔ Hands-on, fun experiences
✔ Luxe, high-quality candles
✔ Perfect for self-care & gifting
✔ Memorable events & celebrations
✔ Warm, welcoming atmosphere
Ready to create, celebrate, or shop?
👉 Book a Candle Experience
👉 Plan Your Party
👉 Shop Our Collection
Want to create a unique candle for your special occasion? We offer custom orders for weddings, parties, and corporate events. Contact us to learn more.
HK Craft House @ Southern Lion
11033 Carolina Place Pkwy, Pineville NC 28134
Copyright © 2026 HK Craft House - All Rights Reserved.